About Resilience Workforce Solutions
We didn't study this work
from the outside.
We built it from within.
Resilience Workforce Solutions grew out of one of the largest employee-led mental health movements in corporate history, built by people who learned, firsthand, what it actually takes to make this work last.
Our Story
It started with a group,
and 100,000 people who needed it.
Employees reached in under five years through a scalable, multi-faceted engagement model.
Our team came together in 2021, at the launch of Amazon's Mental Health and Wellbeing employee-led group, brought together by a shared recognition of the same gap, and a determination to do something about it.
What began as a group became something few workplace initiatives ever achieve. Through a multi-faceted, scalable engagement model, the group reached more than 100,000 employees in less than five years, spanning continents, business units, and every level of the organization. It wasn't awareness for its own sake. It was real connection, at a scale most people assumed wasn't possible inside a company that size.
We learned what worked and what didn't, not from theory, but from building it, iterating on it, and watching it grow far beyond what anyone expected. We learned how to design programming that made people in different countries and functions feel genuinely seen by one another. We learned how to grow leadership without burning it out. And we learned how to hold a clear line between peer support and clinical care.
That last part mattered more than anything. We worked closely with the organization's behavioral health and benefits teams, sharing insights in both directions, surfacing what employees actually needed while making sure the group never tried to fill the shoes of HR or a therapist. The group was a front door to support, a culture-shifting force, and a community. It was never a substitute for professional care, and we designed it that way on purpose.
Resilience Workforce Solutions exists because we know this can be done, and we know most organizations are trying to do it without the frameworks, the content, or the hard-won experience it takes to do it well. We've been in the room. Now we help others build what we built.
The Team
The people behind the work.
Between them, our team led the strategy, programming, and enterprise ERG expertise behind a movement that reached over 100,000 employees, the full picture of what it takes to build a mental fitness ERG that lasts.
Jennifer Osburn
Co-Owner
Director of Programming & Events — Amazon Mental Health & Wellbeing Group
Jennifer Osburn is a leadership and organizational development professional dedicated to helping people recognize their potential and building workplaces where they can truly thrive. Following a 24-year active-duty military career, she spent nearly a decade at Amazon in roles spanning learning and development, program management, change management, and business operations. Her passion for mental health and workplace well-being led her to serve on the Global Board of Amazon's employee-led Mental Health and Well-Being group as Director of Programming and Events, where she built the programming and events that turned a large, dispersed workforce into a community where people felt genuinely seen. For more than two decades, she has also devoted her time to developing others through mentoring, wellness workshops, and volunteer work with at-risk youth. At RWS, Jennifer leads the design of the content and programming organizations use to bring their own mental fitness ERGs to life.
Shannon Richards
Co-Owner
Founder & Strategist — Amazon Mental Health & Wellbeing Group
William Shannon Richards co-founded Amazon's global Mental Health & Wellbeing Group and helped scale it from a grassroots, peer-support idea into a 160,000-plus member, employee-led network spanning six continents, with executive sponsorship and funding across a 1.7-million-employee organization. Across thirteen years at Amazon and AWS, he rose to Principal Technical Program Manager, leading large-scale, global initiatives across online retail, cloud infrastructure, cybersecurity, operations, and organizational transformation — work that consistently proved how much value comes from prioritizing human connection at scale. He built the governance structures and cross-functional alignment that let complex initiatives, including the ERG itself, grow without losing what made them work in the first place: people. Shannon previously spent fourteen years in healthcare IT and led two entrepreneurial ventures, and holds a Master's degree in Organizational Systems Renewal from Seattle University. At RWS, he brings that same structural and strategic lens to organizations building or restructuring their own mental fitness ERGs.
Anna Ettin
Principal Advisor
Co-Owner, Tapestry Partner Solutions & the Global ERG Network
Anna Ettin spent 25 years inside large enterprises during financial and social crises, watching closely what actually holds an organization together when the pressure is on. Through Tapestry Partner Solutions, she advises boards, CEOs, and CHROs on the risks and exposures of succession fragility, the loss of institutional knowledge, and whether the leadership bench is deep enough to sustain the next decade. Through the Global ERG Network, that same thinking becomes operational, building the community infrastructure and employee resource group (ERG) systems that turn good intentions into invaluable organizational assets. As part of her work building the ERG ecosystem at Amazon, Anna worked alongside founders Shannon and Jen to stand up the mental health and well-being group. She joins RWS as an advisor and industry expert, bringing both the boardroom perspective on the unmistakable value of ERGs to organizations, and the ground-level experience of building them well.
Want to talk with one of us? Email us at hello@resilienceworkforce.com.
What We Carry Forward
The lessons that
became our method.
Everything we build for organizations comes directly from what we learned building it ourselves, including the mistakes, the course corrections, and the things that only become clear at scale.
Scale doesn't happen by accident
Reaching 100,000 people required a deliberate, repeatable engagement model — not enthusiasm alone. We build that structure into everything.
Connection has to be designed
Genuine belonging across geographies and business lines doesn't emerge on its own. It's the product of intentional programming, which is exactly what we design.
The boundary with HR is sacred
A mental fitness ERG that tries to replace clinical care or HR creates risk. We learned to partner with those functions, not substitute for them, and we build that discipline in from day one.
Leaders need a foundation, not just passion
Sustainable groups are built on onboarding, structure, and support for the people leading them. Without that, even the best group burns out. We build the foundation that lasts.
Let's build something together
We've done this at scale.
Let's do it for you.
Whether you're standing up your first mental fitness ERG or trying to make an existing one genuinely sustainable, we bring the experience of having already built it.
Or email us at hello@resilienceworkforce.com